These General Terms and Conditions of Sale apply to all transactions concluded by Demo Travel with travel professionals. Any client acknowledges having read these terms before placing an order. Placing an order constitutes full and unconditional acceptance.
Exclusions: personal expenses, insurance, visa/vaccination fees, optional excursions, excess baggage, beverages, taxes.
Hotel ratings depend on local standards. Single rooms are limited and subject to a supplement. Double rooms may have twin beds or one double bed. Full board / half board: drinks not included unless specified.
No refund for interruptions, no-shows, or unused services.
If Demo Travel cancels (excluding force majeure): full refund and possible compensation. In cases of force majeure: no compensation.
The client is responsible for administrative and health formalities. Demo Travel is not liable in cases of force majeure or third-party events. Carriers remain solely responsible for travel-related liability.
Any claim must be submitted by registered mail within 15 days after the trip, with an incident report.